Frequently Asked Questions

1. Can I customize a piece of jewelry?

Yes, we offer customization options for many of our jewelry pieces. Contact us to discuss your ideas and turn your emotions into a unique piece. You can choose materials, engravings and even the design, to make your jewelry truly personal.

2. What materials do you use for your jewelry?

We use only high quality materials, including gold, silver, precious and semi-precious stones, selected for their beauty and durability. Each material is chosen not only for its aesthetics, but also for its ability to last over time and maintain its brilliance.

3. How can I care for my jewelry?

We provide detailed jewelry care advice with every purchase. It is advisable to clean your jewelry regularly with a soft cloth and store it in a dry place away from direct sunlight. Avoid contact with chemicals and perfumes to preserve its shine.

4. What is your return policy?

We accept returns within 30 days of purchase, as long as the jewelry is in its original condition and packaging. Returns that do not meet these conditions may not be accepted. To begin the return process, please contact our customer service.

5. Do you offer international shipping?

Yes, we ship worldwide. Shipping rates vary depending on destination and weight of order. Delivery times can vary from 3 to 20 business days. Visit our shipping page for details on costs and delivery times.

6. Is it possible to preview my custom jewelry before production?

Absolutely, for complex customizations we offer a digital preview service. You will be able to see and approve the design of your personalized jewelry before production begins.

7. What can I do if my jewelry gets damaged?

We offer a repair service for purchased jewelry. Contact us and describe the problem; we will assess whether the repair falls under our warranty policy or provide a repair quote.

8. How can I track my order?

After purchasing, you will receive a tracking number via email. You can use this number on our website or on the carrier's website to track the status of your shipment.

9. What payment methods do you accept?

We accept multiple payment methods, including credit card, PayPal, bank transfer and more. All payments are processed through a secure gateway to ensure the safety of your information.

10. Do you offer certificates of authenticity with your jewelry?

Yes, each piece of jewelry comes with a certificate of authenticity that guarantees its quality and the origin of the materials used.