Frequently Asked Questions

1. How can I care for my jewelry?

We provide detailed jewelry care advice with every purchase. It is advisable to clean your jewelry regularly with a soft cloth and store it in a dry place away from direct sunlight. Avoid contact with chemicals and perfumes to preserve its shine.

2. What is your return policy?

We accept returns within 14 days of purchase, as long as the jewelry is in its original condition and packaging. Returns that do not meet these conditions may not be accepted. To begin the return process, please contact our customer service.

3. Is it possible to preview my custom jewelry before production?

Absolutely, for complex customizations we offer a digital preview service. You will be able to see and approve the design of your personalized jewelry before production begins.

4. How can I track my order?

After purchasing, you will receive a tracking number via email. You can use this number on the carrier's website to track the status of your shipment.

5. What payment methods do you accept?

We accept multiple payment methods, including credit card, PayPal, bank transfer and more. All payments are processed through a secure gateway to ensure the safety of your information.

6. Do you offer certificates of authenticity with your jewelry?

Yes, it is possible to request a certificate of authenticity that guarantees the quality and origin of the materials used.

7. Can I purchase a piece of jewelry as a gift and have it shipped directly to the recipient?

Of course! During checkout, you can enter the recipient's address and we will ship without any invoice inside the package. The order confirmation with the price will be sent only by email.

8. Do you offer international shipping?

Yes, we ship to all of Europe (EU). Visit our shipping page for details on costs and delivery times.